FAQs

I have been so happy to share the love of quilting with so many people most of my life and specifically with my store Bluebird Quilts & Gallery. I had planned that my retirement would include my husband at the store, however that was interrupted with his death two and half years ago. I vowed not to make any major “life” changes or decisions immediately upon his death.

Over more than 15 years of owning this store, I have seen and dealt with the stress of daily operations along with 3 break-ins, persevered as an essential business through a pandemic and the dealt with the lack of encouragement by the quilt industry for being a store that does not operate on Saturdays (even while we provided a place on Sundays when other stores were not open). Even through all this, my prayers have been for the business, and most importantly the people - staff and customers to experience happiness, creativity, and success.

I have also been blessed to realize a dream of store ownership! And with that, been able to see great things: 1). In the faces of those that find similar happiness in quilting and learning to quilt. 2). In the amazing staff that supports me and works as a cohesive team unit. 3). And most definitely with the customers that offer encouragement and their support over the years. Further, to realize that my store was more than just a retail store with the charity work that we participated in. For example, charity sewing Sundays benefitting both Stephen’s Hope for Children in Fontana, California as well as Ryan’s Cases for Smiles (formerly ConKerr Cancer) in the Inland Empire, in addition to other projects. I am grateful to know we made a difference in other’s lives.

I have felt that we were a safe place for many. More times than I can count the number of people that needed a sensitive ear to hear special life challenges, be it personal frustrations over work, family or whatever, no matter how big or small. One of my favorite (and humorous) memories was a day before Thanksgiving when someone came running in and grabbed the bolt of fabric right out of my hands, hugged it and while petting it said with a huge sigh, “Ah, now I feel better!” Or the times with one-on-one learning while standing by someone’s side dealing with family or personal medical care and how they needed something else to focus on while also traveling through the overpowering path life was handing them. What a privilege to be there at those times and yes, even when grief comes. I feel honored that we were there when a hug was just the thing to get someone through the day. Those memories are precious which I will hold as cherished and dear!

Even with the good, I realize now that providing quality product, class opportunities and amazing personal service in the changing world where the internet “grab an item cheaper”, or “learn on YouTube for free” has created more demand of my time than I can give to meet that challenge. I still applaud and show great joy in your accomplishments, and care for you and the world you must face. However, it is time for me to abandon the nest and close Bluebird Quilts & Gallery doors.

So let the sales begin for which many will be happy for the bargains. Even as we part, I will still give a “Happy Stitching” send off to one and all!

-Bluebird Janet

Our shipping and handling charges are based on your merchandise total before any taxes. 

- $ 9.50 flat rate shipping charges on orders $0 - 34.99

- $10.50 flat rate shipping charges on orders $35 - $94.99

- $17.00 flat rate shipping charges on orders $95 - $149.99

- $22.95 flat rate shipping charges on orders $150 - $249.99

- $46.00 flat rate shipping charges on orders $250 - $474.99

- $68.00 flat rate shipping charges on orders $475 - $749.99

- $90.00 flat rate shipping charges on orders over $750

*MAY BE SUBJECT TO CHANGE WITHOUT NOTICE*

Avoid shipping fees by selecting "In-store / Curbside" pickup (click the small circle) when on the shipping methods page of ordering.

Once your order is placed, you receive a confirmation email that we have your order. You can then plan to pick up your items at the next available pickup time. You will receive another email once the order is "packaged." You do not need to wait for the second email notice as may not happen until earlier the morning of pickup. Again, plan to pickup even if you have not received the second email.

We are available for In-Store Pickup / Curbside service during normal business hours. (Monday-Friday 10am-4pm, and Sunday 12pm-4pm. Closed Saturday.) Just come on in and let us know you are here to pick up your order, or give us a call from your car and we will run it out to the curb for you.

We are not providing International Shipping at this time. So any orders placed for international delivery will be cancelled.

We collect several different types of information for various purposes to provide and improve our products and service to you.

While using our Products, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

- Email address

- First name and last name

- Phone number

- Address, State, Province, ZIP/Postal code, City

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your access to and use of the Site is conditioned upon your acceptance of and compliance with these Terms.

If you wish to purchase any product, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

Bluebird Quilts & Gallery may employ the use of third party Sites for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the Order Status section of your confirmation email. Your order will normally ship within 24 hours.

We are required by law to collect state sales tax on orders being shipped to the following state - California. Sales tax will be assessed on the total purchase*, not including shipping/handling charges.

Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Your credit card will only be charged for the items that are shipped.

If you believe you haven’t received the correct price on a product, please contact Customer Care by emailing us at info@bluebirdquilts.com for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages